PAGE HEALTH CHECK — INQUIRY-PATH SELF-REVIEW
Blank checklist | https://pagehealthcheck.com/tools/inquiry-path-review/

Page name or URL:
Intended customer:
Desired next action:
Review date / browser / viewport:

Inspect one public inquiry path. Only test a form you own or have permission to test.
No automated scan or score. Record what you saw; keep uncertainty visible.
Do not include passwords, customer information or confidential records.

01. Can the intended buyer tell this page is for them?
Read the main heading and first paragraph. Look for the customer type, service and problem this page addresses.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: A new reader can name the intended customer and the service without relying on your explanation.

02. Can the buyer tell whether their need fits?
Look for the details a buyer needs before contacting you, such as locations, service type or ordering requirements.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The page answers the agreed first-contact fit questions using accurate, current information.

03. Are the page’s claims supported by something specific?
Look for an accurate process description, relevant capability detail or an authorized example. Customer logos and testimonials are not required.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: Each retained material claim has support; illustrative examples are labeled and no customer proof is invented.

04. Does the main button say what happens next?
Find the primary next step. Its words should match the action: request a quote, discuss a project, book an appointment or contact the business.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The button describes the next action and its destination matches that description.

05. Does the contact route reach the intended destination?
Follow the main link on a page you own or may review. Check the destination page, email address or phone number. Do not send a request yet.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The link opens the agreed inquiry destination without a missing page or incorrect address.

06. Can you reach and use that route on a narrow screen?
Use a phone or narrow browser viewport. Open any sticky banner. Look for covered buttons, cut-off fields and sideways scrolling. Record which method you used.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The main action and relevant fields remain visible and usable at the agreed narrow width.

07. Can you reach the main action with a keyboard?
Use Tab and Shift+Tab to move through the page. Look for a visible focus indicator and check that Enter activates the intended link. Do not submit an inquiry.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The main action can be reached, its focus is visible and it works using a keyboard. This is not a full accessibility audit.

08. Are form labels and required fields clear?
Check visible labels, which fields are required and any unusual format instructions. A placeholder should not be the only label. Choose “No form” when the path uses email or phone only.
Answer: Yes / No / Not sure / No form
Evidence / observation:
Suggested next step:
Recheck: Every field has a meaningful visible label; required fields and unusual formats are clear.

09. Is the information requested appropriate for this first step?
Ask the person handling inquiries which fields are needed to respond or route a request. Exact volumes or sensitive documents may belong later.
Answer: Yes / No / Not sure / No form
Evidence / observation:
Suggested next step:
Recheck: Each required field has a clear first-contact purpose agreed with the person handling requests.

10. Does the form explain how to fix a simple error?
On a form you own or have permission to test, check an agreed recoverable error, such as leaving a required field blank. Do not create a booking, order or paid commitment.
Answer: Yes / No / Not sure / No form
Evidence / observation:
Suggested next step:
Recheck: The agreed error is explained clearly, the relevant field can be reached and other usable entries remain available.

11. Has an agreed test inquiry reached the person or system that handles it?
Choose “Yes” only if the owner confirmed the exact test beyond the success screen. If a test is not authorized or has not been checked, choose “Not sure.” For an email or phone-only route, choose “No form.”
Answer: Yes / No / Not sure / No form
Evidence / observation:
Suggested next step:
Recheck: The agreed test is saved once, the on-page result is accurate and the responsible person can find it. Remove only the agreed test record afterward, if appropriate.

12. Does the buyer know what happens after they inquire?
Look for an accurate explanation of the next step and who will respond. Any response-time promise should match what the business can actually deliver.
Answer: Yes / No / Not sure
Evidence / observation:
Suggested next step:
Recheck: The page explains the next step accurately and any timing statement is supported by the business’s workflow.

Start with the inquiry delivery and access checks, then work on clarity and fit.
A quiet inbox alone does not establish a page defect or lost revenue.

Optional free Page Flow Scan: one public page, up to three verified findings with dated
screenshots and suggested fixes. One free scan per business; no finding quota, card or
account access. Review slot confirmed first; delivery within 72 hours of agreed start.
https://pagehealthcheck.com/#free-scan